{"id":233435,"date":"2022-01-10T08:37:08","date_gmt":"2022-01-10T07:37:08","guid":{"rendered":"https:\/\/campinglacomtesse.com\/frequently-asked-questions\/"},"modified":"2022-01-12T21:43:17","modified_gmt":"2022-01-12T20:43:17","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/campinglacomtesse.com\/en\/frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"

[et_pb_section fb_built=”1″ fullwidth=”on” _builder_version=”4.9.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_fullwidth_header title=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF90aXRsZSIsInNldHRpbmdzIjp7ImJlZm9yZSI6IiIsImFmdGVyIjoiIn19@” subhead=”Your questions, our answers” text_orientation=”center” _builder_version=”4.13.1″ _dynamic_attributes=”title,background_image” _module_preset=”default” title_font=”||on||||||” title_font_size=”150px” title_letter_spacing=”-3px” subhead_font=”Barlow Condensed||||||||” subhead_font_size=”30px” background_image=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9mZWF0dXJlZF9pbWFnZSIsInNldHRpbmdzIjp7fX0=@” custom_padding=”231px||231px||true|” title_font_size_tablet=”150px” title_font_size_phone=”80px” title_font_size_last_edited=”on|phone” subhead_font_size_tablet=”30px” subhead_font_size_phone=”20px” subhead_font_size_last_edited=”on|phone” custom_css_title=”font-family: ‘golden_plainsregular’;” global_colors_info=”{}”][\/et_pb_fullwidth_header][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Menu fixe” _builder_version=”4.13.1″ _module_preset=”default” background_color=”rgba(52,53,53,0.9)” custom_margin=”-56px||||false|false” custom_padding=”0px||0px||true|false” sticky_position=”top” sticky_position_tablet=”top” sticky_position_phone=”top” sticky_position_last_edited=”on|phone” global_module=”230988″ saved_tabs=”all” collapsed=”on” global_colors_info=”{}”][et_pb_row column_structure=”2_3,1_3″ _builder_version=”4.13.1″ _module_preset=”default” background_enable_color=”off” custom_padding=”0px||0px||true|false” global_colors_info=”{}”][et_pb_column type=”2_3″ disabled_on=”on|off|off” _builder_version=”4.13.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_text disabled_on=”off|off|off” _builder_version=”4.13.1″ _module_preset=”default” text_font=”Barlow Condensed|300|||||||” text_font_size=”24px” text_orientation=”center” background_layout=”dark” min_height=”29px” custom_padding=”12px||12px||true|false” custom_padding_tablet=”” custom_padding_phone=”10px||0px||false|false” custom_padding_last_edited=”on|phone” text_font_size_tablet=”” text_font_size_phone=”20px” text_font_size_last_edited=”on|phone” global_colors_info=”{}”]Water Parc<\/span><\/a> | Sustainable Camping<\/span><\/a> | Animations<\/span><\/a>[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.9.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_button button_url=”https:\/\/naxiresa.inaxel.com\/etape1-criteres.php?compte=comtesse” url_new_window=”on” button_text=”Book” button_alignment=”center” _builder_version=”4.13.1″ _module_preset=”default” custom_button=”on” button_text_size=”20px” button_text_color=”#FFFFFF” button_bg_color=”#bc8c04″ button_border_width=”0px” button_border_radius=”0px” button_letter_spacing=”1px” button_font=”Barlow Condensed|||on|||||” custom_margin=”8px||||false|false” custom_margin_tablet=”” custom_margin_phone=”6px||6px||true|false” custom_margin_last_edited=”on|phone” custom_padding=”2px||2px||true|false” box_shadow_style=”preset1″ global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”section” _builder_version=”3.22.3″ locked=”off” global_colors_info=”{}”][et_pb_row _builder_version=”4.9.2″ _module_preset=”default” custom_padding=”||0px||false|false” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.9.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.13.1″ _module_preset=”default” header_font=”||||||||” header_text_color=”#04542f” header_2_font=”||||||||” header_2_text_align=”center” header_2_text_color=”#04542f” header_2_font_size=”56px” header_2_text_align_tablet=”left” header_2_text_align_phone=”center” header_2_text_align_last_edited=”off|desktop” header_2_font_size_tablet=”56px” header_2_font_size_phone=”40px” header_2_font_size_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n

Regarding reservation and rental<\/h2>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row use_custom_gutter=”on” make_equal=”on” _builder_version=”4.13.1″ width=”66%” width_tablet=”66%” width_phone=”90%” width_last_edited=”on|phone” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”3.25″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_accordion icon_color=”#000000″ use_icon_font_size=”on” icon_font_size=”31px” _builder_version=”4.14.5″ toggle_font=”||||||||” toggle_font_size=”32px” body_font=”||||||||” body_font_size=”20px” toggle_font_size_tablet=”” toggle_font_size_phone=”19px” toggle_font_size_last_edited=”on|desktop” body_font_tablet=”” body_font_phone=”” body_font_last_edited=”on|desktop” body_font_size_tablet=”” body_font_size_phone=”15px” body_font_size_last_edited=”on|desktop” global_colors_info=”{}”][et_pb_accordion_item title=”How can I book?” open=”on” _builder_version=”4.14.3″ global_colors_info=”{}”]You can book directly on the site online.
\nYou will be asked for 30% of the amount of your rental as a deposit.[\/et_pb_accordion_item][et_pb_accordion_item title=”Are you Vacaf approved?” _builder_version=”3.24″ global_colors_info=”{}” open=”off”]Yes, we are VACAF approved[\/et_pb_accordion_item][et_pb_accordion_item title=”How is the mobile home arranged?” _builder_version=”4.9.2″ global_colors_info=”{}” open=”off”]Each rental is equipped with dishes for 6 or 8 people depending on the model, coffee maker, microwave, 4-burner gas hob, NO OVEN, refrigerator, duvets, pillows, you will find the complete inventory in the \u201caccommodation \/ mobile home”.[\/et_pb_accordion_item][et_pb_accordion_item title=”J\u2019ai bien compris que ma location ne sera disponible qu\u2019\u00e0 partir de 15H00 le samedi. Puis-je, n\u00e9anmoins, arriver plus t\u00f4t ?” _builder_version=”4.14.3″ custom_css_main_element=”display:none!important;” global_colors_info=”{}” open=”off”]Oui, vous pouvez arriver le matin HORS JUILLET & AOUT moyennant une redevance de 25 \u20ac[\/et_pb_accordion_item][et_pb_accordion_item title=”Is my dog allowed in the rental?” _builder_version=”3.24″ global_colors_info=”{}” open=”off”]No, small dogs are only allowed on the camping pitches, and they must be kept on a leash within the campsite. Their owners must collect their pet’s droppings.[\/et_pb_accordion_item][et_pb_accordion_item title=”Family and \/ or friends are thinking of joining me for a few days in the mobile home. What is the procedure ?” _builder_version=”4.14.3″ global_colors_info=”{}” open=”off”]Guests from outside the campsite can join you for a supplement to be paid on arrival of \u20ac 5 for the day and \u20ac 25 for the night.[\/et_pb_accordion_item][et_pb_accordion_item title=”I am thinking of putting a tent canvas next to the mobile home, is that possible?” _builder_version=”4.14.5″ global_colors_info=”{}” open=”off”]Yes if this has been seen at the time of rental and with a supplement of 16 \u20ac per day.[\/et_pb_accordion_item][et_pb_accordion_item title=”Can our friends join us by camping-car?” _builder_version=”3.24″ global_colors_info=”{}” open=”off”]Yes, they will need to rent a pitch for the duration of their stay.[\/et_pb_accordion_item][et_pb_accordion_item title=”Do you hire cots and \/ or high chairs for babies?” _builder_version=”3.24″ global_colors_info=”{}” open=”off”]Yes for baby cots, in return for \u20ac 3 per day or \u20ac 15 per week.
\nHowever, we strongly recommend that you book them in advance![\/et_pb_accordion_item][et_pb_accordion_item title=”On my arrival, do I have to provide a deposit?” _builder_version=”3.24″ global_colors_info=”{}” open=”off”]Absolutely ! You will be asked for two deposits:
\nOne of \u20ac 300 to guarantee compliance with the rental facility, the other of \u20ac 60 to ensure that the accommodation is clean when you leave.
\nAn inventory is made on your departure. The deposits will then be returned to you, with a possible deduction of any missing item, the cost of damage and \/ or cleaning costs which it is agreed that the fixed price is 60 euros.[\/et_pb_accordion_item][et_pb_accordion_item title=”Can you pay for your stay with holiday vouchers or holiday vouchers?” _builder_version=”4.14.5″ global_colors_info=”{}” open=”off”]Being ANCV approved, you can therefore pay by holiday vouchers.
\nWe also accept credit cards (Visa, Master Card, etc.) as another means of payment.[\/et_pb_accordion_item][et_pb_accordion_item title=”Do I have to make an appointment for departure?” _builder_version=”4.14.5″ global_colors_info=”{}” open=”off”]<\/p>\n

Yes, the departure appointment is compulsory for all mobile home rentals. You will be asked for a departure time when you arrive at reception.<\/p>\n

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Concerning your stay<\/h2>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row use_custom_gutter=”on” make_equal=”on” _builder_version=”3.25″ width=”66%” width_tablet=”66%” width_phone=”90%” width_last_edited=”on|phone” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”3.25″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_accordion icon_color=”#000000″ use_icon_font_size=”on” icon_font_size=”31px” _builder_version=”4.14.5″ toggle_font=”||||||||” toggle_font_size=”32px” body_font=”||||||||” body_font_size=”20px” hover_enabled=”0″ toggle_font_size_tablet=”” toggle_font_size_phone=”19px” toggle_font_size_last_edited=”on|desktop” body_font_tablet=”” body_font_phone=”” body_font_last_edited=”on|desktop” body_font_size_tablet=”” body_font_size_phone=”15px” body_font_size_last_edited=”on|desktop” global_colors_info=”{}” sticky_enabled=”0″][et_pb_accordion_item title=”How many kilometers away is the supermarket?” open=”on” _builder_version=”4.14.5″ hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

You will find a Spar mini-market in St Lons les Mines 800m away or supermarkets in the neighboring towns. You will find a Carrefour Market in Peyrehorade, about a 10-minute drive away.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Is there a laundromat on the campsite?” _builder_version=”4.14.5″ hover_enabled=”0″ global_colors_info=”{}” open=”off” sticky_enabled=”0″]Yes, there is a small wooden chalet next to sanitary 1 in which you will find a washing machine and a dryer which is open from 8 a.m. to 8 p.m.
\nThe machines work with coins, \u20ac 5 for the washing machine, \u20ac 3 for the dryer.
\nYou will find laundry capsules for sale at reception for \u20ac 1.[\/et_pb_accordion_item][et_pb_accordion_item title=”Can I use my own laundry?” _builder_version=”4.14.5″ hover_enabled=”0″ global_colors_info=”{}” open=”off” sticky_enabled=”0″]Yes, no worries.[\/et_pb_accordion_item][et_pb_accordion_item title=”Are barbecues allowed?” _builder_version=”4.14.5″ hover_enabled=”0″ global_colors_info=”{}” open=”off” sticky_enabled=”0″]<\/p>\n

Barbecues are only authorized in the areas provided for this purpose.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Do you have wifi?” _builder_version=”4.14.5″ hover_enabled=”0″ global_colors_info=”{}” open=”off” sticky_enabled=”0″]Wifi is available via prepaid cards.
\n> 3.50 \u20ac \/ 24h – 12.00 \u20ac \/ week – 18.00 \u20ac \/ 2 weeks[\/et_pb_accordion_item][et_pb_accordion_item title=”What are the swimming pool opening hours?” _builder_version=”4.14.5″ hover_enabled=”0″ global_colors_info=”{}” open=”off” sticky_enabled=”0″]The swimming pools are open every day from 10 a.m. to 8 p.m. during the summer season and from 2:30 p.m. to 7:30 p.m. in June and September[\/et_pb_accordion_item][et_pb_accordion_item title=”Are the swimming pools heated?” _builder_version=”4.14.5″ hover_enabled=”0″ global_colors_info=”{}” open=”off” sticky_enabled=”0″]No the swimming pools are neither heated nor covered[\/et_pb_accordion_item][et_pb_accordion_item title=”What are the dimensions of the swimming pools?” _builder_version=”4.14.5″ hover_enabled=”0″ global_colors_info=”{}” open=”off” sticky_enabled=”0″]For the large pool: 16 X 8 meters with a depth of 1m70
\nPaddling pool dimensions: 9 x 6 m depth: 40 to 80 cm[\/et_pb_accordion_item][et_pb_accordion_item title=”Are swim shorts allowed?” _builder_version=”4.14.5″ hover_enabled=”0″ global_colors_info=”{}” open=”off” sticky_enabled=”0″]For hygienic reasons, only swimsuits are accepted in the pool, boxer shorts are tolerated.[\/et_pb_accordion_item][et_pb_accordion_item title=”Are the swimming pools supervised?” _builder_version=”4.14.5″ hover_enabled=”0″ global_colors_info=”{}” open=”off” sticky_enabled=”0″]No, there is no lifeguard. This is why children should be accompanied by their parents or a responsible adult.[\/et_pb_accordion_item][et_pb_accordion_item title=”Do you offer entertainment throughout the season?” _builder_version=”4.14.5″ hover_enabled=”0″ global_colors_info=”{}” open=”off” sticky_enabled=”0″]We only offer entertainment in July and August.[\/et_pb_accordion_item][et_pb_accordion_item title=”Do you have a children’s club?” _builder_version=”4.14.5″ hover_enabled=”0″ global_colors_info=”{}” open=”off” sticky_enabled=”0″]Yes, we do have a children’s club where an animator will take care of your children aged 5 to 10 years old. We ask parents, when possible, to register the child the day before in order to know the number of children present because our facilitator can only take care of 12 children.[\/et_pb_accordion_item][et_pb_accordion_item title=”In the event of a litigation with your establishment, who should I contact?” _builder_version=”4.14.5″ hover_enabled=”0″ global_colors_info=”{}” open=”off” sticky_enabled=”0″]In the event of a dispute and after having contacted the management of the establishment, any campsite customer has the option of entering a consumer mediator, within a maximum period of one year from the date of the written complaint, by registered letter. with acknowledgment of receipt, to the operator.
\nThe contact details of the consumer mediator that the customer can enter are as follows:
\nMEDICYS: 73 Bd de Clichy – 75009 PARIS; Phone. : 01.49.70.15.93
\nwww.medicys.fr; contact@medicys.fr.[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Section COVID” _builder_version=”4.13.1″ _module_preset=”default” background_color=”rgba(194,204,206,0.34)” custom_margin=”0px||0px||true|false” custom_padding=”1em||1em||true|false” custom_css_main_element=”z-index:1;” global_module=”231357″ saved_tabs=”all” collapsed=”off” global_colors_info=”{}”][et_pb_row _builder_version=”4.9.2″ _module_preset=”default” custom_margin=”0px||0px||true|false” custom_padding=”0px||0px||true|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.9.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.14.1″ _module_preset=”default” text_orientation=”center” global_colors_info=”{}”]<\/p>\n

COVID-19 :<\/strong> our strengthened health measures. Read more<\/strong><\/a><\/span><\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

Water Parc | Sustainable Camping | AnimationsRegarding reservation and rentalYou can book directly on the site online. You will be asked for 30% of the amount of your rental as a deposit.Yes, we are VACAF approvedEach rental is equipped with dishes for 6 or 8 people depending on the model, coffee maker, microwave, 4-burner gas […]<\/p>\n","protected":false},"author":2,"featured_media":233279,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","inline_featured_image":false,"footnotes":""},"class_list":["post-233435","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"\nFrequently Asked Questions - Camping La Comtesse<\/title>\n<meta name=\"description\" content=\"Find all the answers to your most frequent questions about La Comtesse campsite. 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