Frequently Asked QuestionsYour questions, our answers
Regarding reservation and rental
How can I book?
You will be asked for 30% of the amount of your rental as a deposit.
Are you Vacaf approved?
How is the mobile home arranged?
J’ai bien compris que ma location ne sera disponible qu’à partir de 15H00 le samedi. Puis-je, néanmoins, arriver plus tôt ?
Is my dog allowed in the rental?
Family and / or friends are thinking of joining me for a few days in the mobile home. What is the procedure ?
I am thinking of putting a tent canvas next to the mobile home, is that possible?
Can our friends join us by camping-car?
Do you hire cots and / or high chairs for babies?
However, we strongly recommend that you book them in advance!
On my arrival, do I have to provide a deposit?
One of € 300 to guarantee compliance with the rental facility, the other of € 60 to ensure that the accommodation is clean when you leave.
An inventory is made on your departure. The deposits will then be returned to you, with a possible deduction of any missing item, the cost of damage and / or cleaning costs which it is agreed that the fixed price is 60 euros.
Can you pay for your stay with holiday vouchers or holiday vouchers?
We also accept credit cards (Visa, Master Card, etc.) as another means of payment.
Do I have to make an appointment for departure?
Yes, the departure appointment is compulsory for all mobile home rentals. You will be asked for a departure time when you arrive at reception.
Concerning your stay
How many kilometers away is the supermarket?
You will find a Spar mini-market in St Lons les Mines 800m away or supermarkets in the neighboring towns. You will find a Carrefour Market in Peyrehorade, about a 10-minute drive away.
Is there a laundromat on the campsite?
The machines work with coins, € 5 for the washing machine, € 3 for the dryer.
You will find laundry capsules for sale at reception for € 1.
Can I use my own laundry?
Are barbecues allowed?
Barbecues are only authorized in the areas provided for this purpose.
Do you have wifi?
> 3.50 € / 24h – 12.00 € / week – 18.00 € / 2 weeks
What are the swimming pool opening hours?
Are the swimming pools heated?
What are the dimensions of the swimming pools?
Paddling pool dimensions: 9 x 6 m depth: 40 to 80 cm
Are swim shorts allowed?
Are the swimming pools supervised?
Do you offer entertainment throughout the season?
Do you have a children's club?
In the event of a litigation with your establishment, who should I contact?
The contact details of the consumer mediator that the customer can enter are as follows:
MEDICYS: 73 Bd de Clichy – 75009 PARIS; Phone. : 01.49.70.15.93